Managing IT Services: Aligning Best Practice with a Quality Method
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Managing IT Services: Aligning Best Practice with a Quality Method
Managing information technology services is becoming an increasingly difficult task. To support the management of IT services, different standards and methodologies have been developed. ITIL (short for IT Infrastructure Library) is the most commonly used best practice approach to effective IT Service Management to date. ITIL focuses primarily on what to do in order to ensure value of IT service...
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ژورنال
عنوان ژورنال: Organizacija
سال: 2012
ISSN: 1581-1832,1318-5454
DOI: 10.2478/v10051-012-0004-6